Please read these Terms of Service before using the christalcrystals.my (the ‘Service’) website operated by Crystal C Sdn. Bhd. 2202201029432 (1475129-W) .
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Crystal C Sdn. Bhd.. Crystal C Sdn. Bhd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Crystal C Sdn. Bhd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Order
You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction.
A contract between you and us is formed when we receive your confirmation order and send you a confirmation email that your order has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.
You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email with order summary.
Goods
It’s normal that real crystals contain flaws and defects, including uneven surfaces, black dots, internal cracks, impurities and more.
Crystals shown on website and Christal Crystals social media platforms are taken under the best lighting for photoshooting, and with good photography equipment. Due to the differences in monitors, lighting and surroundings, the colours, looks and feel of the actual products may appear different to those shown.
All illustrations and descriptions displayed on website, Christal Crystals social media platforms or distributed by email or in any other way are for guidance purposes only and will not form part of the contract. In all cases we will try to contact you to advise you of any such changes, however Crystal C Sdn. Bhd. reserves the right to replace these items of equal or better quality without consultation.
Delivery Conditions
Our products are to be delivered to you at a requested address. We do delivery within Malaysia and overseas. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.
Crystal C Sdn. Bhd. would not be held liable for any damage that is rendered to our products at the destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. Once the products has been delivered and signed for, Crystal C Sdn. Bhd. is unable to accept any liability to the products thereafter nor for any failure to follow the instructions provided.
Force Majeure
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
Returns
Customers have [5] calendar days to return an item from the date they received it, only if the product is in bad condition such as damage (Natural crystal cracks and flaws will not be deemed as “damage” and return and refund will not be accepted). Customers must send us a picture where damage can be clearly seen on the day of receiving the goods. We will inspect and notify the customer whether we accept the return. If we agreed the return, the item must be in the same condition that customer received it. The item must be in the original packaging. The item needs to have the receipt or proof of purchase.
Refunds
Once we received the returned item, we will inspect it and notify the customer that we have received the returned item. We will immediately notify the customer on the status of the refund after inspecting the item. If the return is approved, we will initiate a refund to the customer.
Shipping
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of return shipping will be deducted from the refund.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged Item During Shipment
Crystal C Sdn. Bhd. would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. Once the products has been delivered and signed for, Crystal C Sdn. Bhd. is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.
Privacy Policy
Crystal C Sdn. Bhd. collects your information to
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
We may disclose to third parties certain aggregate information contained in your registration application but we will not disclose to any individual your name, address, e-mail address, or telephone number, or any personal data without your prior consent except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
