Order processing
Orders are prepared and dispatched after payment is confirmed. Processing may take longer during sales, public holidays or peak periods. Any special dispatch arrangements will be communicated separately.
Shipping charges
Shipping fees are displayed at checkout before payment. Charges may vary depending on the delivery location and parcel weight.
Delivery & tracking
Tracking details will be provided once your order has been dispatched. Delivery times depend on your location and the courier’s schedule. Any delivery estimates are approximate and may be affected by courier delays or public holidays.
Delivery details
Please ensure your name, address and contact number are accurate. Contact us promptly if you need to make changes. Additional shipping fees may apply if a parcel needs to be resent due to an incorrect address or unsuccessful delivery.
Parcel issues
If your parcel is delayed, missing or arrives damaged, please contact us with your order number. Keep the packaging and take clear photos of any damage so we can assist with the courier investigation and arrange an appropriate resolution.
